Orders
Track Your Order
Once your order is dispatched you will receive a shipping confirmation email containing your
tracking number and carrier. Tracking usually activates within a few hours of the scan.
Where to find it
- Email: check your shipping confirmation, including the spam folder.
- Account: log in at My Account and open
Orders to see tracking against each shipment. - Guest checkout: use the order number and email from your confirmation.
If tracking has not updated
Carriers sometimes take up to 24 hours to publish the first scan. If there has been no
movement after two business days, contact us with your order number and
we will open an enquiry with the carrier.
Full detail on dispatch times and carriers is on our
Shipping Policy page. See also
FAQ · Returns.